A woman died in a house fire on January 29 after she waited seven rings before a 911 operator answered her emergency call, and was then put on hold for an additional delay.
Brenda Orr of Doylestown, Pennsylviania, had multiple sclerosis and was calling for help as flames reached her bed before she died. When emergency help arrived at her home, she was dead and her body was smoking, officials said.
"They weren't paying attention to their job. They just were not doing their job properly," Emergency Communications Director Brent Wiggins said of the incident. Officials began an investigation into what caused the phone delays and disciplined some employees. (info from UPI)