Wednesday, March 4, 2009

Woman called 911 when Mickey Dee ran out of McNuggets

In the popular lexicon, the phrase "A few McNuggets short of a Happy Meal" has joined "A few ants short of a picnic," "a few beers short of a six-pack," and "a few cards short of a full deck" to imply that someone may not have normal brain power.

There is new proof of the aptness of the McNuggets analogy.

When she was told that McDonald's was out of Chicken McNuggets after paying for a 10-piece order, a woman in Fort Pierce, Florida called 911.


"This is an emergency, If I would have known they didn't have McNuggets, I wouldn't have given my money, and now she wants to give me a McDouble, but I don't want one," Latreasa Goodman later told police. "This is an emergency."

The McNugget incident ended with Goodman getting a notice to appear on a misuse of 911 charge.

Goodman told investigators she tried to get a refund for the 10-piece McNuggets, but the cashier told her all sales are final.

"I called 911 because I couldn't get a refund, and I wanted my McNuggets," Goodman told police. The cashier told police she offered Goodman a larger portion of food for the same price to make up for it, but said Goodman got "irate." Goodman reportedly yelled, "I don't want a McDouble and small fry," the cashier told investigators.

911 dispatchers said Goodman called them three times and on each occasion she was told an officer was en route. "Goodman maintained the attitude 'this is an emergency, my McNuggets are an emergency,'" the report states.

Although Goodman did go a bit to ofar in calling 911, she did have a legitimate beef over her intended chicken purchase.

McDonald's is now trying to make nice with her.

Carlos Solorzano, Florida Region Operations Manager, said that "Satisfying each and every customer that visits our restaurants is very important to us. Regarding this isolated incident, we apologize for the inconvenience caused. In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case. We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us. We never want to disappoint a McNuggets fan or any McDonald's customer. Customer satisfaction is our top priority."

HEAR THE CALL (info from

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