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The confusion started when a male caller told a 911 dispatcher that help was needed at 9130 Palace Place, where a 12-year-old girl's father was holding a gun to the girl's mother's head.
But while the house number was correct, the street name was not. The call was made from 4050 Palace Place, but the girl's mother was being held at gunpoint around the corner, at 9130 Apollo Court. Dispatchers issued an alert of a gunshot victim at 4050 Palace Place.
The confusion continued after the girl called 911 after making her way to a neighbor's house and gave her home address again. "Are you sure of the street?" the dispatcher asked the young girl. "Yes, 9130," she replied. "OK, because that's not coming up for me," the dispatcher said.
As police arrived at the house the 911 call was made from, the woman inside mistook the approaching officers for the gunman. Panicked, her husband pulled out his gun, and the woman called 911.
"There's someone trying to get in our house now," the woman told the dispatcher. "He has a gun ... Hurry."
The dispatcher relayed the report to the responding officers, who broke down the door and entered the residence.
"I think the job done was exceptional, and everybody did an outstanding job in their response," Frisco police Public Information Officer Ray Jewitt said. (info from Dallas News)
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