A recent study of the 911 Center in Dane County, Wisconsin revealed that 72 percent of the calls it receives are not emergencies.
The center has been examined since the April 2008 murder of student Brittany Zimmermann. She called 911 from her cellphone, but a dispatcher failed to return the call after it was disconnected.
The report was mainly positive of the 911 center in terms of response times and return calls after disconnected calls, despite the Zimmermann case. In an average week, the 911 center gets 12,635 calls. Of those, 9,101 are non-emergency. (Info from The Capital Times)