Wednesday, February 24, 2010

Sad, not wacky.
Boy died after 911 operator tapped wrong button

Human error was to blame for a mis-disdirected ambulance, possibly causing the death of the person who was supposed to be inside it.

Mariela Lazaro called 911 and said her son’s nose was bleeding, but she was too upset to give her exact cross streets. While searching for the address in the database, a 911 worker tapped the wrong button and located Avenue C in Brooklyn, though Lazaro was actually calling from Avenue C in Manhattan. An emergency crew rushed to the Brooklyn address, but quickly realized something was wrong.

Less than 20 minutes after the original call another crew found the correct home, but by then it was too late. The boy was dead.

It's unclear if Ian Uro could have been saved. He had been sick and he’d been hospitalized for a fever and other symptoms of the flu.

The newly installed call system has been blamed for several fatal mis-dispatches. However, in this case officials blame the operator, not the technology. (info from

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